Shipping policy

PROCESSING TIME

At Mika Transfers, we work hard to prepare and ship every order as quickly as possible.

Our current processing time is 2–5 business days, excluding weekends and holidays.

Processing time is separate from shipping time. The shipping method selected at checkout determines how quickly your package travels once shipped, but it does not change the time needed to prepare your order.

SHIPPING DESTINATIONS

We currently ship to all 50 U.S. states, Puerto Rico, and selected international destinations.

For international orders, we exclusively use USPS and UPS, depending on service availability in the destination country.

SHIPPING TO PUERTO RICO

We understand that shipping costs to Puerto Rico can be higher. That's why we offer different shipping options, especially for orders weighing more than 2 pounds.

USPS Priority Mail

  • Includes a tracking number.
  • Includes insurance coverage according to current USPS terms.
  • Offers priority shipping service.
  • Estimated delivery times may vary.

USPS Ground Advantage

  • A more affordable shipping option.
  • Includes a tracking number.
  • Includes basic insurance coverage according to current USPS terms.
  • Delivery may take longer than Priority Mail.

USPS delivery estimates are not guaranteed and may be affected by circumstances beyond our control.

INTERNATIONAL SHIPPING

We offer international shipping to selected destinations through USPS and UPS.

International orders are subject to our regular processing time, plus the transit time associated with the selected shipping service.

Important information:

  • Delivery times are estimates and may vary depending on the destination country, customs procedures, and shipping carrier.
  • International shipments may be subject to import duties, taxes, and customs fees.
  • When these charges have not been collected at checkout, they may be the recipient's responsibility, depending on the shipping terms and applicable laws.
  • Customs inspections and clearance procedures may cause additional delays.
  • Not all shipping services are available for every destination.

Delayed or Lost International Packages

If your international package experiences significant delays or stops receiving tracking updates, please contact us to request a review.

We will review the available tracking information and, when appropriate, initiate an inquiry with USPS or UPS.

Claims procedures and filing deadlines may vary depending on the carrier and shipping service.

Each situation will be reviewed based on the shipment's circumstances and the buyer's applicable rights.

ORDER TRACKING

Once your order ships, you will receive an email containing your tracking number.

Shipping carriers do not always scan packages at every location, so tracking information may remain unchanged for several days.

We recommend checking the carrier's official website for the most recent tracking updates.

DELAYED PACKAGES OR NO TRACKING UPDATES

If your package has had no tracking updates for 7 consecutive business days, you may contact us to request a review.

We will verify the available information and, when appropriate, initiate an inquiry with the shipping carrier.

Please keep in mind:

  • A package without tracking updates is not necessarily lost.
  • Investigations may require additional time.
  • Each carrier has its own procedures and deadlines for filing claims.
  • We will share any relevant updates we receive.

The 7-business-day period is a guideline for requesting an investigation and does not limit any rights you may have as a buyer.

LOST OR MISSING PACKAGES

If a package is suspected to be lost during transit, we will review its tracking history and take the appropriate steps with the shipping carrier.

If a package is confirmed lost, we will evaluate the appropriate resolution, which may include a replacement or refund, depending on the circumstances and the buyer's applicable rights.

Carrier insurance claim deadlines are separate from the customer's rights regarding their purchase.

INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Before completing your purchase, please carefully verify all shipping details, including street address, apartment or unit number, city, state, and ZIP or postal code.

This also applies to addresses provided through PayPal, Shop Pay, and other payment methods.

If an order is shipped and delivered to the address provided by the customer and is later reported as missing due to an error in that address, we will not be able to offer a refund or free replacement shipment, unless otherwise required by applicable law.

If a package is returned to us because of an incorrect or incomplete address, we may arrange to reship it. The customer will be responsible for any additional shipping costs.

If the address error was made by Mika Transfers, we will cover the necessary costs to correct it.

PACKAGES MARKED AS DELIVERED BUT NOT RECEIVED

If your tracking information shows that your package was delivered but you have not received it, we recommend:

  • Verifying the shipping address on your order.
  • Checking your mailbox, front door, and other possible delivery locations.
  • Asking household members or neighbors if they received the package.
  • Contacting the shipping carrier for additional delivery information.

If you are still unable to locate your package, please contact us so we can review the situation.

Each case will be evaluated based on the available information and delivery circumstances.

PACKAGES DAMAGED DURING SHIPPING

If your package arrives with visible damage or any items are damaged during transit, please contact us as soon as possible.

We may request photographs of the packaging and affected items to evaluate the situation and determine an appropriate resolution.

Please keep the original packaging until the review is complete, as the shipping carrier may request additional evidence.

SHIPPING-RELATED REFUNDS

A shipping delay or temporary lack of tracking updates does not necessarily mean that a package is lost.

When a shipping issue occurs, we will review each situation based on:

  • The package's tracking history and current status.
  • The time elapsed since shipment.
  • Information provided by the shipping carrier.
  • The specific circumstances of the order.
  • Any applicable consumer rights.

Refunds or replacements will be handled according to the circumstances of each case and applicable laws.

CONTACT US

If you have any questions about your order or need assistance with a shipment, please contact us.

Email: info@mikatransfers.com

At Mika Transfers, we are committed to providing a positive shopping experience and helping you resolve any shipping-related concerns.